UpResponse is the AI-powered ITSM ticketing platform that replaces bloated, overpriced tools like Jira and ServiceNow. Resolve IT issues faster, keep your team productive, and stay within budget — from day one.
200+ teams have already joined the waitlist
Trusted by operations & IT teams at
ServiceNow, Jira, and Zendesk charge enterprise rates that put them out of reach for most SMEs — often $50–$150+ per user per month, just for ticketing.
These platforms require dedicated administrators and consultants to configure. Most SMEs don't have that bandwidth, yet they're paying for that complexity anyway.
Bloated feature sets built for 10,000-person enterprises get in the way of small teams just trying to track and resolve IT issues quickly.
Without AI, every ticket requires manual triage, routing, and follow-up — adding hours of overhead to your IT team's already packed workload.
UpResponse was purpose-built for SMEs who need enterprise-grade reliability without enterprise-grade complexity or cost.
Powerful where it matters, simple everywhere else. UpResponse gives your team the tools to run IT operations smoothly — powered by AI from day one.
UpResponse automatically reads every incoming ticket, categorises it, assigns a priority, and routes it to the right person — all without human input. Your team spends time solving problems, not managing queues.
Get your entire IT helpdesk running in under a day. No consultants, no complex configuration. Just sign up, invite your team, and go.
Never miss a deadline. Automated SLA tracking and smart alerts ensure every ticket is acknowledged and resolved within your targets.
A live overview of your entire IT operation — open tickets, resolution times, team workload, and trends — all in one clean, actionable view.
Empower employees to log tickets, check status, and find answers in a knowledge base — reducing ticket volume and keeping IT teams free for real issues.
Connects with Slack, Microsoft Teams, email, and your existing tools out of the box. No middleware, no extra cost.
No IT consultants. No 6-month rollout. Just results.
Create your UpResponse account, invite your IT team, and configure your categories and SLA policies — takes less than an hour. No technical knowledge needed.
Employees submit IT requests via email, the self-service portal, or Slack. AI automatically triages, prioritises, and routes each ticket before a human even looks at it.
Your team resolves tickets with full context and history. UpResponse learns from every interaction to get smarter — improving routing accuracy and surfacing recurring issues automatically.
Enterprise tools weren't designed for teams your size. UpResponse was.
| Feature | UpResponse | Jira Service Mgmt | ServiceNow |
|---|---|---|---|
| AI-powered ticket triage | ✓ | Limited | ✓ |
| Setup time | < 1 day | Days–weeks | Weeks–months |
| SME-friendly pricing | ✓ | ✗ | ✗ |
| No-code configuration | ✓ | Partial | ✗ |
| Slack & Teams integration | ✓ | ✓ | ✓ |
| Lightweight & fast UI | ✓ | ✗ | ✗ |
| Dedicated SME support | ✓ | Enterprise plans only | Enterprise plans only |
| Starting price (per user/mo) | From £8 | From £17 | Custom (£££) |
No hidden fees. No enterprise contracts. Cancel any time.
Perfect for small IT teams getting started with structured ticketing.
For growing teams that need automation and deeper integrations.
Tailored for larger SMEs and multi-site organisations with complex needs.
Placeholder testimonials — replace with real customer quotes once you have them.
"We were paying over £3,000/month for ServiceNow and using maybe 10% of its features. UpResponse gave us everything we actually needed at a fraction of the cost. Setup took half a day."
"The AI triage alone saves our team about 3 hours per day. Tickets used to pile up in a shared inbox — now everything's automatically sorted and assigned before we even wake up."
"Finally, an ITSM tool that doesn't require a PhD to configure. Our whole team was onboarded in a morning. It just works — and the support is genuinely brilliant."
Book a 30-minute demo with our team. We'll walk you through the platform, answer your questions, and build a custom plan around your team's needs.
30-minute session · No commitment · Live walkthrough with a real person